Right of withdrawal
1. Scope of application:
The cancellation policy only applies to the delivery area Germany
- Start of the cancellation policy -
2. Right of cancellation:
You have the right to cancel this contract within 14 days
without giving any reason.
The cancellation period is fourteen days
from the day on which you or a third party named by you, who is not the
carrier, took possession of the goods.
If you have ordered goods as part of a
single order, the period of fourteen days begins on the day on which you or a
third party named by you, who is not the carrier, took or has taken possession
of the last goods.
If delivery in several instalments has
been agreed, the period of fourteen days begins on the day on which you or a
third party named by you, who is not the carrier, have taken possession of the
last instalment or the last item.
If the regular delivery of goods over a
fixed period of time has been agreed, the period of fourteen days begins from
the day on which you or a third party named by you, who is not the carrier,
have or has taken possession of the first goods.
To exercise the right to cancel, you must inform us
Karlowsky Fashion GmbH, Am Stadtweg 2, D-39164 Wanzleben-Börde
Fax: +49 39204 9128-28, E-Mail: service@karlowsky.de
of your decision to cancel this contract by a clear statement (e.g. a letter
sent by post, fax or e-mail). You can use
the sample cancellation form, which you
can find at the following link:
https://karlowsky.de/wordpress/wp-content/uploads/2018/03/Widerrufsformular-Karlowsky-Fashion.pdf
To meet the cancellation deadline, it is sufficient for you to send your notification of cancellation before the cancellation period has expired.
3. Consequences of cancellation
If you cancel this contract, we must refund all payments
that we have received from you, with the exception of delivery costs, immediately
and at the latest within fourteen days of the day on which we receive
notification of your cancellation of this contract.
For this repayment, we will use the same means of payment that you used for the
original transaction, unless expressly agreed otherwise with you; under no
circumstances will you be charged any fees for this repayment.
You must return or hand over the goods
to us immediately and in any case within fourteen days at the latest from the
day on which you inform us of the cancellation of the contract. The deadline is
met if you dispatch the goods before the period of fourteen days has expired.
We shall bear the direct costs of returning the goods, provided that you use
the returns label provided by us. You only have to pay for any loss in value of
the goods if this loss in value is due to handling of the goods that is not
necessary for checking their condition, properties and functionality.
We may refuse to refund you until we have received the goods back or until you
have provided proof that you have returned the goods, whichever is the
earliest.
4. Exception to the right of cancellation
Unless otherwise specified, the right of cancellation does not apply to distance selling contracts
· for the delivery of goods that are manufactured according to customer specifications (e.g. finishing such as name embroidery) or are clearly tailored to personal needs or
· which are not suitable for return due to their nature.
- End of the cancellation policy -
5. If individual components of a bundle or set are returned within the cancellation period, the items or securitised services remaining with the customer will be recalculated at the regular sales price.
6. When processing returns, the sender must state the order or invoice number.