Right of withdrawal
1. Scope of application:
The cancellation policy only applies to the delivery area Germany
- Start of the cancellation policy -
2. Right of cancellation:
You have the right to cancel this contract within 14 days
without giving any reason.
The cancellation period is fourteen days
from the day on which you or a third party named by you, who is not the
carrier, took possession of the goods.
If you have ordered goods as part of a
single order, the period of fourteen days begins on the day on which you or a
third party named by you, who is not the carrier, took or has taken possession
of the last goods.
If delivery in several instalments has
been agreed, the period of fourteen days begins on the day on which you or a
third party named by you, who is not the carrier, have taken possession of the
last instalment or the last item.
If the regular delivery of goods over a
fixed period of time has been agreed, the period of fourteen days begins from
the day on which you or a third party named by you, who is not the carrier,
have or has taken possession of the first goods.
To exercise the right to cancel, you must inform us
Karlowsky Fashion GmbH, Am Stadtweg 2, D-39164 Wanzleben-Börde
Fax: +49 39204 9128-28, E-Mail: service@karlowsky.de
of your decision to cancel this contract by a clear statement (e.g. a letter
sent by post, fax or e-mail). You can use
the sample cancellation form, which you
can find at the following link:
https://karlowsky.com/uploads/Widerruf/Widerrufsformular-Karlowsky-Fashion.pdf
To meet the cancellation deadline, it is sufficient for you to send your notification of cancellation before the cancellation period has expired.
3. Consequences of cancellation
If you cancel this contract, we must refund all payments
that we have received from you, with the exception of delivery costs, immediately
and at the latest within fourteen days of the day on which we receive
notification of your cancellation of this contract.
For this repayment, we will use the same means of payment that you used for the
original transaction, unless expressly agreed otherwise with you; under no
circumstances will you be charged any fees for this repayment.
You must return or hand over the goods
to us immediately and in any case within fourteen days at the latest from the
day on which you inform us of the cancellation of the contract. The deadline is
met if you dispatch the goods before the period of fourteen days has expired.
We shall bear the direct costs of returning the goods, provided that you use
the returns label provided by us. You only have to pay for any loss in value of
the goods if this loss in value is due to handling of the goods that is not
necessary for checking their condition, properties and functionality.
We may refuse to refund you until we have received the goods back or until you
have provided proof that you have returned the goods, whichever is the
earliest.
4. Exception to the right of cancellation
Unless otherwise specified, the right of cancellation does not apply to distance selling contracts
· for the delivery of goods that are manufactured according to customer specifications (e.g. finishing such as name embroidery) or are clearly tailored to personal needs or
· which are not suitable for return due to their nature.
- End of the cancellation policy -
5. If individual components of a bundle or set are returned within the cancellation period, the items or securitised services remaining with the customer will be recalculated at the regular sales price.
6. When processing returns, the sender must state the order or invoice number.
Instructions for cancellation & Cancellation form
A. Instructions for cancellation
Introduction
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
Right to cancel
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (Karlowsky Fashion GmbH, Am Stadtweg 2, 39164 Wanzleben-Börde, Germany, Phone.: +49 39204 9128-0, e-mail: info@karlowsky.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
You can also electronically fill in and submit the model cancellation form or any other clear statement on our website https://karlowsky.com
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
We will bear the cost of returning the goods.
Exclusion and/or premature expiration of the right to cancel
The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.
The right to cancel does not apply for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exlusive residence and address of delivery are located outside of the European Union.
Related / Financial Transactions
If you finance this contract by means of a loan and cancel it later, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly true if we are at the same time your lender or if your lender makes use of our cooperation regarding the financing. If we have already received the loan by the time the cancellation becomes effective or the goods are returned, your lender, concerning his relation to you, will enter into our rights and obligations arising from the financed contract with regard to the legal consequences of the cancellation or return. The latter does not apply if the present contract relates to the acquisition of financial instruments (e.g. securities, foreign exchange, or derivatives). If you want to avoid a contractual commitment to the extent possible, you should make use of your right to cancel and you should also cancel the loan agreement in the event that you have the right to cancel it.
General information
1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.
B. Cancellation form
If you wish to cancel this contract, please complete and submit this form.
Karlowsky Fashion GmbH
Am Stadtweg 2
39164 Wanzleben-Börde
Germany
e-mail: info@karlowsky.de
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
_______________________________________________________
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Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)
_________________________
Date
(*) Delete as appropriate
